Troubleshooting Common Technical Issues on the Platform

Troubleshooting Technical Issues

This article outlines the troubleshooting steps to resolve common technical issues encountered while using the platform.

Common Troubleshooting Steps

If you are experiencing technical difficulties, follow these steps to resolve the issue:

1. Clear Cache and Cookies:

   • Clear your browser's cache and cookies to remove any stored data that may be causing issues.
   • After clearing, refresh the page.

2. Refresh the Browser:

   • Simply refresh your browser window to reload the page.

3. Check Browser Compatibility:

   • Use a Chromium-based web browser (e.g., Google Chrome 74+, Microsoft Edge 79+).
   • Alternatively, the latest version of Mozilla Firefox is recommended for better performance.

4. Disable Extensions:

   • Deactivate any browser extensions or third-party applications that may interfere with the platform's functionality.

5. Avoid VPNs and Ad Blockers:

   • Do not use a VPN or any privacy/ad blocker as they may disrupt the connection.

6. Internet Connection:

   • Ensure your internet speed is at least 4 Mbps.
   • Check for any issues with your network connection.

7. Web Socket Connection:

   • Make sure you are not blocking the Web Socket connection. You can test this using online tools.

8. Incognito Mode:

   • If issues persist, try accessing the platform in incognito or private browsing mode.

9. Different Device or Network:

   • If the problem continues, attempt to access the platform from a different device or network.

Additional Support

If you have followed the above steps and are still experiencing issues, please provide detailed information about the problem. This may include screenshots or recordings to assist the technical team in diagnosing the issue effectively.

By following these troubleshooting steps, you can often resolve common technical issues encountered on the platform. If problems persist, do not hesitate to reach out for further assistance.