Troubleshooting Missing Emails: Steps to Ensure Delivery

If you have not received an expected email, there are several steps you can take to troubleshoot the issue and ensure you receive the necessary information.

Steps to Take If You Haven't Received Your Email

1. Check All Email Folders:

   • Thoroughly check your inbox, including the spam, junk, and promotions folders. Sometimes, important emails can be misclassified by your email provider.

2. Verify Email Address:

   • Ensure that the email address you provided during the registration or application process is correct. A simple typo can prevent you from receiving emails.

3. Wait for the Expected Timeframe:

   • If you are expecting an email related to onboarding or credentials, it is common for these emails to be sent shortly before your official start date. For instance, you may receive your welcome email and login credentials approximately 24 hours before your start date.

4. Contact Support:

   • If you have checked all folders and verified your email address but still have not received the email, reach out to the relevant support team. Provide them with your details and mention that you have not received the expected email. This can help expedite the resolution of your issue.

5. Be Patient:

   • Sometimes, there may be delays in processing or sending emails. If you have already contacted support, it may take some time for them to respond and resolve your issue.

If you have not received your email, start by checking all your email folders and verifying your email address. If the email is still missing after the expected timeframe, contact support for assistance. Being proactive and patient will help ensure you receive the necessary information to proceed.