How to Contact Us

Last updated: June 3, 2026

If you need assistance, our support team is available to help you through email or live chat.

📨 Option 1: Reach out to support@turing.com

When emailing, please include the following information to help us resolve your issue faster:

  1. Your full name and the email address that you're using at Turing platform.

  2. The name of the job or project that you're appliying for (if applicable).

  3. A clear description of the issue.

  4. Screenshots or videos (if helpful).

  5. For technical issues (especially with assessments, screen sharing, or other platform features), include:

    • A short screen recording or screenshots showing the issue

    • A HAR file captured during the issue (how to capture a HAR file)

    • Your browser name and version

    • Your operating system name and version

    • Whether you're using a VPN or have browser extensions active

  6. Any relevant links (e.g., job lDs or referral URLs).

Please do not open multiple tickets regarding the same issue since this may delay resolution and wont make it faster.

💬 Option 2: OurLive Chat at work.turing.com

When you open this page a blue chat bubble will appear in the bottom-right corner of your screen — this is our live chat Where you can speak with Alan, our AI agent. Alan can also transfer you to a human agent if you prefer.

You can follow up on a previously opened chat later using the same device or browser — the platform automatically saves your conversation history.

Response Time

- Most issues are immediately resolved by Alan. Escalated issues normally gets a response within 24 bussiness hours.

- More complex cases may take longer, depending on the investigation.

- Agent Support is available 24h, Monday through Friday. Alan is available 24/7.

Please submit only one support ticket per issue and include as many details as possible.

If your issue is resolved before we respond, you may close the chat — our team will still follow up if needed.

Additional channels