How to Contact Us

Last updated: May 8, 2026

If you need assistance, our support team is available to help you through email or live chat.

📨 Option 1: Reach out to support@turing.com

When emailing, please include the following information to help us resolve your issue faster:

  1. Your full name and the email address that you're using at Turing platform.

  2. The name of the job or project that you're appliying for (if applicable).

  3. A clear description of the issue.

  4. Screenshots or videos (if helpful).

  5. Any relevant links (e.g., job lDs or referral URLs).

💬 Option 2: OurLive Chat at work.turing.com

When you open this page a blue chat bubble will appear in the bottom-right corner of your screen — this is our live chat Where you can speak with Alan, our AI agent. Alan can also transfer you to a human agent if you prefer.

You can follow up on a previously opened chat later using the same device or browser — the platform automatically saves your conversation history.

Response Time

- Most issues are immediately resolved by Alan.

- More complex cases may take longer, depending on the investigation.

- Agent Support is available 24h, Monday through Friday. Alan is available 24/7.

Please submit only one support ticket per issue and include as many details as possible.

If your issue is resolved before we respond, you may close the chat — our team will still follow up if needed.

Additional channels

Customer Support - For partnership or client-related inquiries, reach out to: partnerships@turing.com

Press Inquiries - For media or press-related requests, contact: press@turing.com

Bug Bounty Program- To report security vulnerabilities or submit bug bounty findings, email: bugbounty@turing.com