How to Contact Us

Last updated: October 30, 2026

If you need assistance, our support team is available to help you through email or live chat.

📨 Option 1: Reach out to support@turing.com

When emailing, please include the following information to help us resolve your issue faster:

Note: Support tickets are not for job applications. To apply for positions at Turing:

Our recruiting team will review your profile and contact you if there is a fit.

  1. Your full name and the email address that you're using at Turing platform.

  2. The name of the job or project that you're applying for, including the role ID (e.g., "104644 - Senior SWE - Python / TypeScript"). This is especially important for profile reactivation or duplicate flag issues.

  3. For application status inquiries, include:

    • The application type (e.g., role or program name)

    • Any reference or application ID, if available

    • The date you submitted your application

  4. A clear description of the issue.

  5. Screenshots or videos (if helpful).

  6. For issues with links in emails (e.g., application links, verification links, or other email links not working), include:

    • The exact link from the email

    • A screenshot of the email you received

    • The email subject line

    • The email address tied to your Turing account

    • Whether you already started or submitted an application for this role

  7. For assessment link issues, such as expired or non-working links, include:

    • The exact role title and location

    • A screenshot of what appears when opening the assessment link

    • The approximate time you first opened the link and when any issues occurred

  8. For technical issues (especially with assessments, screen sharing, profile submission, or other platform features), include:

    • A short screen recording or screenshots showing the issue (for profile submission issues, ensure the recording shows the full page including the bottom area)

    • A HAR file captured during the issue (how to capture a HAR file)

    • Your device type and operating system name and version

    • Your browser or app name and version

    • Whether you're using Normal or Incognito/Private browsing mode

    • Whether you're using a VPN, Incognito mode, or have browser extensions active

    • For application submission failures, also include what you entered for total years of experience and whether the application appears under Drafts or Applications sections

    • Which specific step in the application process fails

    • What happens when you click the submission button

    • A screenshot of any error messages displayed

    Example: For resume upload issues, include the exact error message (if any), the page or URL where the upload fails, a screenshot or short screen recording of the issue, as well as the file type and size of your resume.

  9. For Google Form submission issues specifically, include the exact time you attempted submission or a short screen recording of the submission attempt

  10. For login issues, include:

    • The exact error message you see (e.g., wrong password, 2FA issue, account not found, contact domain admin)

    • Whether this is your first login and if you received the invitation email with temporary password

    • If 2FA is enabled and whether you have backup codes

  11. For assessment-related issues specifically, also include:

    • The job link or ID

    • The exact challenge name and when you passed it, including the date, time, and timezone

    • Your current application status from Applications → Submissions

    • Whether you attempted other related tests and their statuses

    • Any errors or unusual behavior you observed

  12. For test link or assessment access/redirection issues (e.g., you cannot get into the test after clicking the link), also include:

    • The email address that received the test invite

    • A screenshot of what you see after clicking the link

    • The approximate time you clicked the link

    • Whether you have created multiple Turing profiles using different email addresses

  13. Any relevant links (e.g., job lDs or referral URLs).

Assessment Accommodations: If you do not have access to a desktop or laptop computer for taking assessments, contact support to review available accommodation options.

Common use case: If the 'Express Interest' button or a link in your recruitment email is broken or not working, mention this in your message to support. They can provide an alternative direct application URL (format: https://work.turing.com/direct-apply/[ID]) to help you access the application.

Please do not open multiple tickets regarding the same issue since this may delay resolution and wont make it faster. If a provided solution doesn't resolve your issue (such as with application links), reply to the existing ticket with a screenshot showing the problem rather than opening a new ticket.

💬 Option 2: OurLive Chat at work.turing.com

When you open this page a blue chat bubble will appear in the bottom-right corner of your screen — this is our live chat Where you can speak with Alan, our AI agent. Alan can also transfer you to a human agent if you prefer.

You can follow up on a previously opened chat later using the same device or browser — the platform automatically saves your conversation history.

To reopen a closed ticket, you can either reply to the same email thread or access it via 'Past conversations' by clicking the chat icon at work.turing.com.

Response Time

- Most issues are immediately resolved by Alan. Escalated issues normally gets a response within 48 business hours.

- More complex cases may take longer, depending the investigation.

- Agent Support is available 24h, Monday through Friday. Alan is available 24/7.

- If you have not received an initial response within the expected timeframe, simply reply to the existing ticket to follow up.

Please submit only one support ticket per issue and include as many details as possible.

If your issue is resolved before we respond, you may close the chat — our team will still follow up if needed.

Additional channels