How to Regain Access to a Suspended, Locked, or Inaccessible Account

Last updated: October 30, 2026

If you're having trouble accessing your account due to a suspension, lockout, or forgotten password, the steps below can help you restore access.

Resetting Your Password

If you've forgotten your password or need to update your login credentials, you can change your password directly from your developer dashboard settings:

If You Cannot Log In

If you're locked out and cannot access your account:

  1. Go to the sign-in page and click the Forgot Password link

  2. Enter your email address and submit the form

  3. Check your email inbox for the password reset link

  4. Follow the link in the email to set a new password

  5. If you don't see the email, check your spam or junk folder

    Security Note: Never share your password or password reset link with anyone, including support staff.

Note: Resetting your password does not disable or reset two-factor authentication. After setting your new password, you will still need to provide your 2FA code (six-digit code) to complete sign-in.

  1. Go to https://work.turing.com/dashboard/settings

  2. Under Account > Your Password, enter your current password and set a new one.

  3. Click Change password to save your changes.

Account Suspended or Locked

Accounts can sometimes become suspended or locked due to reasons such as extended inactivity or multiple registrations using the same email address. If you are unable to log in and the steps above do not resolve your issue, you will need to contact usfor assistance.

If you cannot access your Turing email or Slack account (for example, if your password appears to have been changed), email turingitsupport@turing.com from your personal email address to request help restoring access.

When reaching out, be prepared to provide:

  • The email address associated with your account

  • A description of the issue you are experiencing (e.g., suspended account, duplicate email, login failure)

  • Your full name

  • The error message you see when signing in (if applicable)

Security Note: Do not send your password or verification codes in support emails.

Our support team can help restore access, resolve duplicate account conflicts, and update the email address linked to your account.

Important: Suspended accounts can only be reactivated when you are onboarded to an active engagement. Account access cannot be restored solely for applying to or exploring upcoming opportunities. If your profile is selected for a new engagement, the necessary account access will be provided as part of the onboarding process.

Deleted Account Email Restriction: If you receive the error message "This email address cannot be used to register again. Please contact support@turing.com if you have any concern," it means the email address is already tied to an existing or previously deleted Turing account. If your account was deleted in the past, the same email generally cannot be enabled again for a new registration. In this case, you must sign up with a different email address that has not been used on Turing before.

Note: If you need to transfer your account to a new email address, you must provide: (1) your current registered email address, and (2) the new email address you want to use. The new email must never have been used to sign up on the platform before. If the email address has already been used to create a profile, you must provide a different email ID for the transfer.

Please note that, in the event of an offboarding, your access to Turing systems and tools will be revoked. Our team will also contact you with any relevant information and next steps.

If the standard Forgot Password flow is not working for you — for example, if you are not receiving the reset email — try these troubleshooting steps:

  1. Check your Spam or Junk folder — the email may have been filtered there.

  2. If you use Gmail, check the Promotions or Other tabs as well.

  3. Confirm that you're checking the correct email address that you registered with.

  4. If you're using a company or university email, it's possible that their server is blocking emails from the domain — in that case, try a personal email address such as Gmail or Outlook.

  5. If your inbox is full, free up some space and try requesting the link again.

If the issue persists, email turingitsupport@turing.com from your personal email address with the following information to help us assist you:

  • Your full name

  • Your Turing email address

  • The sign-in page URL you are using

  • A screenshot of any error messages you receive

Important: Do not include your password or verification codes in your email.

Two-Factor Authentication (2FA) Issues

If you have enabled 2FA on your work.turing.com account but cannot access it and no longer have your backup codes, you need to complete a recovery form to request assistance.

To recover access:

  1. Complete the 2FA recovery form.

  2. Wait for an initial response within 48 business hours.

  3. If you haven't received a response after 48 business hours, reply to your existing ticket rather than opening a new one.

For Turing Gmail accounts: If you cannot access your Turing Gmail account due to 2FA, contact support directly and inform them about the Gmail 2FA issue so they can reset it for you.

Important: After your 2FA is reset and you set it up again, save your backup codes in a secure location to avoid being locked out in the future.