What if I haven't received my contract yet?

Quick flow crosswalk: "Where to find contracts, payslips and invoices"

Turing Flow

• Where to find contracts & invoices: work.turing.com → Workspace → Contracts section (to view and download your signed contract) and Workspace → Payments.

• Employment verification and terms: If you need proof of engagement, use your Service Agreement as verification documentation. To download it: 1) Log in to your Turing account, 2) Visit the Contracts section in Workspace, 3) Download your Service Agreement. For hourly engagements, the applicable terms and conditions are contained in the Service Agreement accessible in the Workspace.

• How payments appear: Payments for this flow are processed directly to your bank account and invoices are available via the Developer Portal. Deel is not used for payments in this flow.

Subcontractor/Vendor flow

• Where to find contracts & payment information: Contracts and payment arrangements are managed directly by your vendor, not through Turing's portal or Deel. Contract signing, payment setup, and related documentation will not appear on work.turing.com.

• How payments appear: Contact your vendor directly for contract access, payment setup instructions, and any required documentation.

Deel flow

• Where to find contracts & payslips: Sign in to your Deel account (documents and payment history live in Deel). To access your contract: 1) Log in to your Deel account, 2) Navigate to the Contracts section, 3) Select your active or previous contract, 4) Open the contract to review the details or download a copy for your records.

• How payments appear: Payments and payslips for this flow are visible inside Deel.

• Work Verification Letters: You can access a Work Verification Letter directly in your Deel account at any time. To access it: 1) Log in to your Deel account, 2) Go to Workspace → Documents, 3) Download your Work Verification Letter.

If you have signed a contract but are unsure about your flow and you are yet to start working, please email support@turing.com to connect with our Onboarding team.

If you have already started working and need support to see your contract:

• If you were engaged through the Turing flow: a Deel contract is not part of the flow. This is different from our previous process, where Deel contracts were standard. Your engagement with Turing is now based on the Terms of Service and Service Agreement(s) you accepted when you selected your project. Those documents set out the framework for your current work with Turing, and your onboarding is complete without the need for a separate Deel contract. If you previously had a Deel contract and have transitioned to the Turing flow, your Deel contract should be closed as your engagement is now managed through Turing Workspace.

• If you were engaged through the Deel flow: please access Deel's app to see your contract and onboarding status. For further help please reach out to Deel's support on their website.

• If you were engaged as a subcontractor through a vendor: your contract and payments are managed entirely by the vendor, not through Turing or Deel. Contact your vendor directly for all contract and payment-related matters.

• If you were engaged through one of our partner's flows: your contract will be provided by the partner, and you can reach out to them directly for support.

• If you were engaged directly through one of our entities: please email support@turing.com so that our internal team can help you with the answer.

Project or Role-Specific Questions

• Reach out directly to your manager or team lead for anything related to your specific role or responsibilities.

• You can also use your project-specific Slack channel to connect with your team lead and other people working on the same project. You'll find your project-specific Slack channel mentioned in your welcome e-mail, and in your Slack app.