Turing Email Setup
Last updated: October 30, 2026
All active contractors at Turing receive a professional Turing email address, which is created during the onboarding process.
How to log in
Follow the steps below to access your Turing email account for the first time.
Check your personal email
After completing your onboarding (either through our platform or via Deel), you’ll receive an invitation email within 24 hours before your start date.
Go to [gmail.com](https://www.gmail.com/
Sign in using your Turing email address and the temporary password provided in the invitation email.
Make sure to change your password after your first login.
Set up Two-Factor Authentication (2FA) using Google Authenticator to secure your account.
Once setup is complete, you’re ready to start using your Turing email!
Check in on Slack (our project collaboration tool) - Look for an email from Slack in your Turing email inbox. Accept the invite and log in to Slack
Additional invitations to Turing sessions, Turing University, and other internal systems will be sent to your Turing email account during your first day.
When You’ll Receive Access
Troubleshooting
If you experience any issues accessing your Turing email or encounter login errors:
2-Step Verification and Login Issues
Security Warning: When requesting 2FA assistance, never share secret keys, verification codes, recovery codes, or identity documents in public support channels or email. Only provide these through secure forms explicitly provided by IT support. Never send backup codes or identity documents via email to turingitsupport@turing.com. Submit sensitive recovery information only through the official 2FA reset request form.
Blocked at Google sign-in due to 2-Step Verification policy: Set up 2-Step Verification using Google Authenticator (required for Turing email) and then try signing in again.
Never completed first-time setup for Turing email: Find the invitation email in your personal email inbox, use the temporary password to log in, change your password, then set up 2FA with Google Authenticator.
Previously had 2FA but lost access to your authenticator: If you still have access to one of your backup/recovery codes, you can reset 2FA yourself without contacting support:
Go to work.turing.com
Sign in and choose the backup/recovery code option when prompted for 2FA
Navigate to Settings → Security → Two-Factor Authentication
Disable and re-enable 2FA to set up your authenticator app again
Save the new recovery codes afterward
No backup codes available or still can't pass 2FA: Request a manual 2FA reset by submitting the 2FA reset request form. Note that you must use this form — simply emailing turingitsupport@turing.com will not complete the reset. Include your Turing email address and specify which step is failing (temporary password, password change, 2FA enrollment, or code entry). You'll receive an email update once your request is approved or if additional information is needed—the typical initial response time is up to 48 business hours. After your 2FA has been reset, re-enroll by following these steps:
Important: A 2-Step Verification reset does not reset your password. If you receive an email confirming that 2-Step Verification was reset, you still need to recover your password separately using Google Account Recovery.
Select Security
Select Turn on 2-Step Verification
Enroll for 2FA using Google Authenticator and Mobile number
Select Security
Select Turn on 2-Step Verification
Enroll for 2FA using Google Authenticator and Mobile number
Forgot or incorrect password and 2FA lockout: Try these self-service recovery steps first:
Go to the Google Account Recovery page
Enter your Turing Gmail address and follow the prompts
Try known passwords you remember
Choose a verification option you can access (phone, recovery email, or security questions)
If prompted, provide the month/year you created the account and other details you recognize
If you have 2-Step Verification enabled, use a backup method such as backup codes, authenticator app, or security key
If you don't have access to recovery options, select “Try another way” until you reach the form that lets you submit additional details
After submitting, monitor your recovery email/phone for Google's follow-up
Check your spam/junk folders for any reset emails
If you see a "contact your organization" message during password reset: This indicates your account requires IT support intervention. Email turingitsupport@turing.com (preferably from your Turing email if you still have access on another device) and include: (1) your full name, (2) your Turing email address, (3) mention that the reset flow says to contact your organization, and (4) any urgent access needs (such as needing to complete an assessment).
If self-service recovery doesn't work:
Send a request to turingitsupport@turing.com with your Turing email address and a brief description of the issue.
If you're completely locked out and can't email from your work account, use a personal email to contact turingitsupport@turing.com. Include: (1) your full name, (2) your Turing email address, (3) if Google is blocking password reset and directing you to contact support, mention this in your request, and (4) any urgent access needs (such as needing to complete an assessment).
For Turing email and 2FA issues, contact turingitsupport@turing.com; for other Turing account issues, contact support@turing.com.
Locked out of both Turing work account and Gmail: If you cannot access either your Turing work account or your Turing Gmail account, mention this dual-lockout situation specifically when submitting the 2FA reset request form, as a different recovery process is required.
2FA reset for Turing Portal access: For 2FA issues related to accessing the Turing Portal using your personal email address, you can also use the 2FA reset form (in addition to contacting IT support).
Other issues: For non-login related questions, contact our team at our channels.