Project Onboarding

A step-by-step guide to help you access, review, and accept your offer — including steps for payments and document signing.

Getting Started

Once you are selected for a project, you will receive an e-mail containing on how to proceed with your onboarding. The onboarding process basically consists of:

1. Reviewing and signing Turing Terms of Service

2. Completing ID verification

3. Adding Tax and Payment information

4. Agreement signature

Depending on the project, the onboarding process might occur through either Turing’s platform  or Deel Platform (external provider).

Please ensure that all steps are completed before your start date to avoid delays in your onboarding.

Onboarding Process at Turing’s platform

1. Log in at your account after you receive the invitation email

Troubleshooting: Onboarding workspace not appearing
If the onboarding workspace does not appear on your profile after being shortlisted, there can be a delay of up to 24–48 hours before the workspace appears.

Try these steps:

• Log out and back into your account to refresh your dashboard.

• Clear your browser cache or try a different browser.

• Ensure you're visiting the correct URL: https://work.turing.com/dashboard/onboarding

If the onboarding workspace still does not appear after 48 hours, contact support for further investigation.

2. Go to the Workspace.

a. Review and Sign the Terms of Service.

b. Set up the 2FA

c. Complete ID validation.

Important: You can complete tax forms (step 2.d), payment setup (step 2.e), and agreement signing (step 2.f) while your ID verification (step 2.c) is under review. ID verification being in review status does not block these other onboarding tasks.

Accepted Documents: Only a driver's license or passport are accepted for ID verification. Digital versions of national ID documents are not accepted.

Troubleshooting ID Verification: If your ID verification fails, try these steps:

• Use a desktop browser (not mobile) in an incognito/private window

• Disable any VPN/proxy and ad‑blocking/extension tools

• Check browser permissions to allow camera access

• Clean the camera lens and ensure bright, even lighting while avoiding glare and shadows

• Capture the ID flat and fully in‑frame, avoid fingers covering edges, and ensure the name and date of birth match your profile

• If the system pre-fills your ID number field with incorrect information (such as a serial number instead of your actual ID number), contact support for a wallet reset. The automated system may misread documents and populate locked fields with wrong data that you cannot edit directly.

• If you do not currently have an accepted document (passport or driver's license), do not use your remaining verification attempts. Wait for the manual review outcome after failed attempts rather than continuing to attempt verification without proper documentation.

• Do not send your ID documents directly through support tickets or email for security reasons. The verification process is handled through the secure platform interface only. Additionally, do not attach your ID document or include your ID number when contacting support about verification status.

• Common reasons for verification failure include blurry or unreadable images, expired identification documents, incomplete document capture (ensure the entire ID is visible in frame), mismatched personal information between your ID and profile, and unsupported document types.

Users have two automatic verification attempts. After exhausting both automatic attempts, submissions are sent to manual review by the verification team, typically completed within 48 hours. If a user fails the manual ID verification review, a second verification attempt may be automatically granted depending on the reason for failure — users will be notified immediately with instructions if this applies. If a second attempt is not available, users will be notified of the rejection. Manual verification is not offered as an alternative verification method, and extensions to complete verification with alternative documents are not available. If you do not currently have an eligible document (driver's license or passport), you must obtain one and then reapply to continue the verification process.

Important: A “Verification failed” status message does not necessarily confirm a final rejection. Wait for an official outcome email from the verification team before taking further action or attempting resubmission.

Important: Once the manual verification process is completed and a final rejection is issued, the decision is final and cannot be reversed or manually reviewed. There is no process to request a review or reset after a final rejection.

If you need to contact support about ID verification, provide: your device and browser (including version), any error message or where the flow stops, the country and type of ID (passport, driver's license, etc.), and the timestamp of your latest attempt. If a manual review has been pending for over 48 hours, also include: (1) the email address on your Turing account, (2) a screenshot of the current verification status, and (3) any differences between your profile name and your ID or bank details. If the verification page instructs you to contact support and you have not received an outcome email after the expected review window, follow up in the same support ticket so the team can check your verification status and advise on next steps.

d. Fill out your tax form (choose the correct one based on your residency): W-9 for U.S. residents or W-8BEN for non-U.S. residents

e. Set up your payment information.

To add your bank account:

• Navigate to Workspace > Payments > Payment Method.

• Select Add New Payment Method.

• Enter your bank account details and save the changes.

• Set the new payment method as your Primary payment method.

When adding a bank account:

• Ensure spelling, name order, middle names, and accented characters are consistent between your payment profile and bank account. If identity verification is required during payment setup, use a valid government-issued ID whose name exactly matches the name on your bank account.

• Enter your IBAN exactly as shown by your bank, including the country code. Remove spaces if the field requires it.

• Tick the confirmation box acknowledging the name-match requirement before submitting.

• If you receive payments into a business or firm account, such as for GST filing purposes, you can update your payment profile name to match your firm's name instead of your personal name.

• If your legal name contains only one name with no last name or surname, do not enter a made-up or placeholder last name. Request a manual payment-profile update so your payment details match your official documents correctly.

Troubleshooting payment setup: If you receive an “Alphanumeric characters and punctuation only” error when entering your account-holder name, the form may be rejecting special characters such as accented letters. Try the following:

• Enter your name in the same order as it appears on your bank account.

• Remove accents and use ASCII equivalents for special characters. For example, replace Ğ, ğ, Ç, ç, Ş, ş, İ, ı, Ö, ö, Ü, and ü with G, g, C, c, S, s, I, i, O, o, U, and u.

• Try different capitalization variations.

• Remove extra spaces and symbols.

If you encounter a name-mismatch error when adding your bank account, verify that the name entered during the Add your bank account stage matches the name entered during the Set up payment profile stage.

Updating only your display name will not resolve payment-profile name-mismatch issues. Ensure that the underlying legal-name fields match the name on your payment account.

Bank Account Requirements:

• Your bank account must be in the same country as your Service Agreement and in local currency.

• The account name must match your full legal name on your Turing profile.

• The account must be able to receive international transfers.

f. Review and Sign your Scope of Work (SOW)

Troubleshooting Service Agreement Issues: If the service agreement link from your email is not working, you can complete it directly from your dashboard:

1. Sign in to your Turing account.

2. Go to User Verification.

3. Select Services Agreement in the left menu.

4. Click Review on Step 7, then accept and submit.

If the Review button is missing or unresponsive, try:

• Performing a hard refresh (Ctrl/Cmd+Shift+R).

• Opening the page in a private or incognito window.

• Using a different browser.

Onboarding Process at Deel

1. Accept the Deel invitation sent to your email.

2. Fill out your tax form (W-9 or W-8BEN).

3. Complete ID validation.

4. Sign the agreement and any additional documents required.

5. Upload any regional documents if requested by Deel.

After Completing the Process

Once these steps are completed (at Turing or Deel), the Onboarding team will create your credentials (system accesses) and send it to your personal email within 24 hours before your start date. This welcome email will also include contact details for your Delivery Manager (DM) or Project Manager (PM) — reach out to them for any questions about the project.

After onboarding completion, your project lead should reach out within 24–48 hours with your project details and assignment.

Important: Jibble is used for time tracking only — tasks will not appear in the Jibble dashboard. To access your tasks and begin work, connect with your project manager or team lead in your project's Slack channel, who will provide task access and start instructions through your project's specific systems. Wait for their instructions before beginning work or logging hours in Jibble.

Accessing Your Signed Contract

• Turing flow: Go to work.turing.com → Workspace → Service Agreements.

• Deel flow: Sign in to your Deel account and open the Contracts section.

If you're unsure which flow you're on, you can provide the project name and start date to support for verification.

For talents transitioning from other platforms: If you previously onboarded through Deel or another platform and are now transitioning to Turing's platform, you must complete verification at https://work.turing.com/dashboard/user-verification before payments can be processed. Incomplete verification will block payment processing.

📩 Please check your spam and “Updates” folders if you don’t see the email. All onboarding communications are sent from onboarding@turing.com

If you haven't received your onboarding email: After confirming your interest in a role, check your spam/junk folder first. If it's not there, reach out to TuringITSupport@turing.com for assistance with the onboarding process and to check the status of your offer.

How does the payment work?

Accessing Your Payment Information

To view your Airwallex wallet and payout history after onboarding: Log in at work.turing.com with your personal email, go to the Workspace tab, and open Payments. If you don't see Workspace/Payments in the mobile menu, switch to the Workspace tab from the main dashboard or try using a desktop browser instead.

Your payout timing depends on a few factors:

• Manager approval: Payouts cannot be processed until your hours are approved by your manager. If you're waiting for a payout, first verify with your manager that your hours have been reviewed and approved. Once hours are approved, the payment team will be automatically notified and will process the payment.

• When you log your hours: Payments are scheduled based on when your hours are submitted for each pay period.

• Processing time: Regular salary and hours worked are processed and scheduled to be completed by the 5th business day of the following month (for example, July payments are processed by the 5th business day of August). It may take up to 72 business hours for funds to appear in your account after being deposited to your selected payment method. If you have not received your payout by 5 PM PT on the 5th calendar day of the month, contact support for follow-up.

• Payment delays: If you have not received the payment by the expected date (calculated as 72 business hours from when the deposit is made to your payment method), contact support for further assistance.

• Account setup: Make sure your payment method is correctly configured with our payment processors to avoid delays.

• Payment methods: Cryptocurrency is not supported as a payout method. Payouts are deposited to a USD Wallet (Airwallex), then you can withdraw via supported methods like bank transfer.

If your payment setup shows “Processing” status: After submitting your payment information, you may see a “Processing” status indicating “Your payment profile requires additional validations.” This is expected behavior and typically completes within 48 hours. You can continue with other available onboarding steps while payment profile setup is processing — you do not need to wait for it to complete before proceeding.

Important: Do not modify your profile details or tax information while validation is processing — making changes during this period can cause delays in your onboarding. The payment step will update automatically once validation completes.

If the processing status does not change after 48 hours, contact support with: (1) the email address on your Turing account, (2) a screenshot of the current status, and (3) a brief description of any name or bank detail mismatches for investigation.

For talents transitioning from other platforms: If you previously onboarded through Deel or another platform and are now transitioning to Turing's platform, you must complete verification at https://work.turing.com/dashboard/user-verification before payments can be processed. Incomplete verification will block payment processing.

Need Help with payment?

If, after being selected for a project, you need assistance setting up your payment information, please login at the logged enviroment at help.turing.com with your Turing email or reach out to us at work.turing.com

For Turing platform onboarding: For business or firm accounts, update your payment profile name to match your firm's name to resolve name-mismatch issues. If identity verification is required, ensure that the name on your government-issued ID matches the name on your bank account.

For Deel platform onboarding: Update your bank details at app.deel.com under your personal information. Do not use the Turing platform payment settings to update payment details if you were onboarded through Deel.