My Identity Verification has been sent to manual review, what should I do?
Last updated: October 30, 2026
If your Identity Verification has been sent for manual review, no further action is required from you at this time.
Manual review is automatically triggered after two failed automatic verification attempts. This is a normal part of the verification process, and no action is required from you to initiate the manual review.
Our verification team will review your submission, and the manual review process may take up to 2 business days.
No additional identity documents are typically requested during this review process.
While waiting for the manual review to complete, you can proceed with other available onboarding steps such as tax and payment setup. Identity verification being in review status does not block all other onboarding tasks.
Common reasons for verification failure include blurry or unreadable images, expired identification documents, incomplete document capture, mismatched personal information, or unsupported document types.
You can monitor your document verification status directly through your dashboard at https://work.turing.com/dashboard/applications. Your document status will update from Under Review once the process is complete.
Once the review is complete and your verification is approved, any previously locked onboarding steps will become fully accessible.
If your verification is rejected, you will receive specific details about the reason for rejection. Depending on the failure reason, you may be automatically granted a second verification attempt — if this occurs, you will be notified immediately with instructions on how to proceed. If a second attempt is not available, you will be notified of the rejection.
As soon as this step is completed by our team you will be notified.
Important: Once manual verification is completed and a final rejection is issued, the decision is final and cannot be reversed. If your verification is rejected and onboarding cannot proceed, you will not be able to continue with account setup.
Please wait for the review to be completed before submitting another verification attempt. While your review is pending, monitor your email inbox — including your spam or junk folder — for the outcome and any resubmission instructions, if applicable. If more than two business days have passed since your last verification attempt, contact support with the actual date of the attempt and a screenshot of your verification status so the delay can be investigated. Do not send images of your ID to support.