How to Reset Your 2FA (Two-Factor Authentication) on Turing Platform.

Last updated: October 30, 2026

If you are locked out of your Turing account because you no longer have access to your authenticator app or backup codes, you can request a 2FA reset by following the steps below.

Important: Before starting recovery, confirm which account is locked: your Turing platform account (work.turing.com) or your Turing Gmail/Google account. The 2FA recovery process is different for each account type.

Before You Request a Reset

If you still have access to your backup/recovery codes, you can reset 2FA yourself without administrator intervention. If you no longer have access to your authenticator app for work.turing.com, on the login verification screen click Can't access your authenticator app? and use one unused backup/recovery code to continue. This is the only self‑service option available — without backup codes, you must submit a reset request for manual verification.

Note: Turing does not support sending 2FA verification codes via email. Your only recovery options are backup codes or submitting a reset request through the form (https://forms.gle/q4hL9j9rP1HFYo8Q7 or https://forms.gle/FaRTN2ZzzjGACjPt6) or email below.

Log in to work.turing.com.
Go to your profile Settings (top-right, under your name), then click Security in the left sidebar.
Scroll to the Two-Factor Authentication (2FA) section.
When prompted for a 2FA code on the login screen, click Can't access your authenticator app?, then choose the backup/recovery code option.
Enter one unused code from your recovery file.
In the Two‑Factor Authentication section, select the option to disable 2FA (if enabled), then re‑enable it to set up your authenticator app.
Generate and securely save new recovery codes.

Tips when using backup codes:

Try each unused code in the file one at a time.
Make sure there are no extra spaces or formatting changes when entering or pasting the code.

Note: In some cases, clicking “Enabled” under the Two‑Factor Authentication section may not open the settings interface. If this occurs, proceed directly to submitting the manual 2FA reset request form at https://forms.gle/q4hL9j9rP1HFYo8Q7 or https://forms.gle/FaRTN2ZzzjGACjPt6.

You can request a 2FA reset using either of these methods:

Note: Manual 2FA resets require identity verification and have no guaranteed completion time. Submit your request as early as possible to avoid delays.

Option 1: Submit a Form

Access the 2FA reset form at: https://forms.gle/q4hL9j9rP1HFYo8Q7 or https://forms.gle/FaRTN2ZzzjGACjPt6

Important: If you cannot access your Gmail account, do not fill out the form. Instead, contact IT support directly at turingitsupport@turing.com.

Do not send backup codes or identity documents via email.

The form requires:

Reason for 2FA Reset Request — select from: Lost/Changed phone, Authenticator app corrupted/reset, Backup codes unavailable/lost, Incorrect six‑digit code/sync issues, or Other.
Contact Email — a working email address where the support team can reach you.
Identification — upload a clear photo of a government‑issued ID (passport, driver’s license, or national ID). Accepted file types: PDF, JPG, PNG; max size 5 MB.

Additional Verification: After submitting the form, the support team will verify your identity by confirming:

The email address used to sign in to work.turing.com
Your full name as it appears on your application
Your current phone number and country
Confirmation that you can receive email at the sign-in address

If you confirmed the issue is with Slack, your Google/Turing email account, or another IT-managed system (rather than your work.turing.com platform account), contact the IT support team directly. For work.turing.com 2FA resets, use the form above — do not email documents.

Note: IT support is the point of contact for any 2FA or login‑related issues, including those on the Turing platform.

turingitsupport@turing.com

When emailing IT support, include a screenshot of the specific error message to help them resolve your issue more efficiently.

After Your 2FA Is Reset

Once the support team confirms your 2FA has been reset, you will receive a secure MFA re-enrollment email at your sign-in address. Follow these steps:

Check your email for the re-enrollment link within 15 minutes. If you don't see it, check your spam or promotions folders.
Follow the link in the email to set up a new authenticator app.
Return to work.turing.com and complete onboarding.
Save your new backup/recovery codes in a secure location for future use.

If you were locked out due to a 2FA issue while attempting a withdrawal, navigate to the Workspace tab, then the Payments section, and retry the withdrawal after re-enabling 2FA.

Frequently Asked Questions

What does a backup/recovery code look like?
Backup codes are single-use alphanumeric codes. When you first set up 2FA on Turing, a recovery codes file is generated (for example, youremail@example.com-recovery-codes-[timestamp].txt). Keep this file stored safely.

Before requesting a reset, try these steps:

Set your phone's date and time to update automatically, then generate a new/fresh 6-digit code and try again.
Confirm the code is coming from the correct Turing account entry in your authenticator app, especially if you have multiple accounts saved there. Using a code from a different account entry will fail.
Verify your profile name matches your ID. If your first and last names are inverted or incorrect on your Turing profile, you may experience persistent "invalid TOTP code" errors. Contact IT support at turingitsupport@turing.com to update your profile name and reset your 2FA.

If you cannot access the authenticator app entry at all, return to the verification screen, click Can't access your authenticator app?, and try an unused backup/recovery code before requesting a reset. If the issue persists after these steps, submit the reset form at https://forms.gle/q4hL9j9rP1HFYo8Q7 or https://forms.gle/FaRTN2ZzzjGACjPt6.

The 2FA settings page is unresponsive or nothing happens when I click on it.

If clicking on Security → Two‑Factor Authentication does nothing or the page appears static, try these steps:

Refresh the page, then try again.
Open an incognito/private window and try again.
Clear browser cache/cookies, then retry.
Try a different browser (e.g., Chrome, Firefox) or device.

If you still cannot access the 2FA section:

Use a backup/recovery code to log in, then go to Settings → Two‑Factor Authentication to reconfigure.
If you don’t have backup codes, submit a 2FA reset request using the form (https://forms.gle/q4hL9j9rP1HFYo8Q7 or https://forms.gle/FaRTN2ZzzjGACjPt6) or email.